Expert Knowledge Management

The ability to understand and box the key distinctions of your best people in key areas enables you to create results in your business much faster than other organisations in your industry. Whether you have a population of 10, 50, 500 or 15,000, the ability to roadmap what your best people do that differs from what the others do can create a massive competitive advantage.

Listen to Tom Young (BP’s Global Knowledge Management Team) from Knoco talk about the value of understanding the key smarts of some of your most talented people when they are on their way out of an organisation. If you start this process as a part of your talent management program, the savings can quickly add into the millions of dollars.

NOTE: The sound at the start of this video is slightly poor, but it gets better.

Key Areas

Isolate key areas and then break these down into Heuristics, the hands-on approaches that your best people use to get results. These approaches tend most often not to be in procedures yet, as talented people generally do things for which procedures have not yet been invented. Procedures tend to come much later down the track after everyone else finds out about the strategies and then starts to use them. Eventually someone says, “Hey, we should add this to the procedure manual.”

Heuristics on Key Areas

  • Take those key areas and ask yourself what heuristics were needed in order for this to work with that particular person?
  • What was the outcome required?
  • Where could things fall down?

Stories & History of Key Incidents That Caused Big Results

Look at actual stories or case studies. What happened in those key areas in the past where great things have happened? How was this used to get as good or better results in later instances? Also what was needed in order to get much better results?

By mapping these kinds of things around your highest performers, you build accurate models of what your most talented people do to get results.

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