Performance Management – Why Get Good At It?
Over the past 10 yeas I’ve experienced many organisations where senior executives shy away from having the “Crucial Conversations”, the reasons are often similar.
“Look I don’t think you really need to “Fire” people, or its not really in our culture, we don’t feel its necessary to force people to change etc”
This entry is about why the better you are at Performance Management the better you’ll be at anything your business throws at you at all, in fact the better you’ll ironically be in your relationships outside the business also. At the end of the day if something in a business or any other relationship is not working if all parties concerned are not wanting to change or pretend they are when they’re not then stop wasting your time. When you consider implementing processes around talent identification and talent management seriously consider how good your best people are around the following areas.
Three Keys to Strong Performance Management
1) Consider a proper format
In some organisations development plans are a waste of breath and hence when someone falls down there is little if anything to benchmark it against other than their peers actual business metrics. This often though may not stack up though, as people often have excuses like, I deal with different clients, products or systems and hence its different for me.
In order for your personal performance development plans to actually be of use, keep them simple make sure you look at things like what are the top three key things to focus on?
- Why are you falling down on them right now?
- What knowledge resources or skills do you need to change this by Friday?
- Are you prepared to make those changes?
- Can you make them?
Either people can or cant do whats required in a Performance Management setting, lets be honest actually there is little in between. The problem most leaders have is a lack of courage to ask specific enough questions to ensure a proper answer and therefore result from the team member.
2) Ensure its self perpetuating
There is no point spending a whole lot of time working with a person then leaving them to work on themselves around an area only to find that later they go away and on Friday when you check they have done nothing. Performance Management work must be self perpetuating in the eyes of the person receiving the “Coaching” otherwise its nothing more than the kind of serious telling off your parents used to give you years ago at home.
In order to make Performance Management systems self perpetuating consider starting to get better at your own ability to communicate with people over tough things. Look at some managers who are naturally angry people, meet their children you’ll find anger. Then look at how they performance manage and you’ll see it was easy for them, they just had the meeting spoke very loudly and intensely, to the person until they gave in and agreed to everything asked of them. Then they went off and the employee went off to do his/her own thing.
“Problem is they then don’t, and nothing changes”
Many managers in fact believe that people “Cant” change which makes performance management a little tougher. Look at how good you are at your own tougher communication skills, how good are you at telling your best work mate they have screwed up so badly they have almost lost their job?
3) Understand the things that matter
In many cases managers are trying to council a staff member on something they themselves have no idea about.
For example selling 20% more of a product line in an area where the demographic is such that it cant be done. So they coach and coach then find unfortunately that it would have been much better to ask more questions up front, in which case they would have learned more about the problems being faced. The solution may actually be to sell a different product which can often then result in more revenue than that earned prior anyway.
Make sure you get skilled in the use of tough conversations don’t blame your team members, you are the one that needs to be able to coach them, if they are not performing then perhaps you are the one that needs to have a serious look in the mirror first, not them!